FAQs

You can expect the order delivery in 4-7 working days, if you live in metros. It could extend to 7-10 working days from the day the order is placed with us. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches you within 10-15 days of purchase. For more info please read our Shipping & Delivery‘ policy.

We are offering absolutely FREE SHIPPING on all the orders. There is no hidden cost.

India Delivery Time:

• On-Hold: Order placed Successfully but the Payment is awaiting & in case of Cash on Delivery order
  has not been confirmed Yet.
• In-Process: Payment / Confirmation for your order is received & order is accepted by the merchant, But the
  order is awaiting fulfillment.
• Ready Ship: Your order item(s) packed by the merchant but not yet dispatched.
• Shipped: Your order has been dispatched/shipped that contains the Tracking number & name of the logistics
  provider.

An Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details. You can also track your order from track order page.

We assure you that this won’t happen but if it does then you can surely get a refund/replacement. The refund will be issued in form of discount coupons/vouchers which can be redeemed anytime for shopping at Konark Dry Fruitsleather.in.
Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may replace your merchandise within 15 days of delivery. For further information, please refer to Returns Policy

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:

• Place your item in its original packaging.
• Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
• If you are sending it on your own make sure you seal it properly.

Mail it to the address given:
H-14, Lower Ground,
Main Market, Rajouri Garden
New Delhi – 110027

The courier charges would be beard by you and you will send the product on the address written on the bill invoice.

Depending on the stage of your order, Konark Dry Fruits can adjust as desired. If your order status is “On-hold” or “Processing”, you can send us an email on support@Konark Dry Fruitsleather.in with the change request or call us customer care executive at 09717038961 or 011-25459402 to get it changed. All orders are given a 24 hour grace period to make changes to the measurements. If the order is marked ‘Shipped’’ or ‘Delivered’ it is unable to be adjusted. Then you can return the product and get it changed.

These are used while making payment for the purchases. The amount of discount is then redeemed and you only need to pay the rest of the amount by any payment method that you wish to. Discount Coupons are one time use only and are conditional on the offers attached to the coupon.

While paying for your purchases, you can use your coupon against the purchase amount and pay the rest by using any payment method you wish to use. If in case, you want to return the product for any reason, you’re not allowed to re-use the coupon against any future purchase.

Coupons are non-transferable and cannot be shared. The discount being made cannot be availed of in conjunction with any other offer in force.

You can pay for your purchase using any of the following:

• A Visa / Master credit card issued in India
• A Visa / Master / Maestro debit card issued in India
• An ATM / Debit card issued in India
• Net Banking

If you have selected Cash on Delivery, there is no amount to refund because you haven’t paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in the form of a coupon which can be redeemed on the website.

With this payment option you can place an order and make payment in cash to the courier person on the receipt of your order.